Refund policy
Service Returns
There are no return on plant consulting services. All virtual consulting services should be booked at least 48 hours before scheduled appointment. Cancellations or appointments rescheduled less than 48 hours of the previous scheduled consultation will not be refunded.
In-person services are scheduled in the DFW (Dallas - Fort Worth) area only. Cancellations or appointments rescheduled less than 48 hours of the previous scheduled consultation will not be refunded.
Bracelet Product Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@earthysoulelements.com for return address.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@earthysoulelements.com.
Merch Product Returns
T-Shirts, Aprons and Totes are printed to order. All sales are Final
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as plants, flowers, sage, incense and custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ctaylor@earthysoulelements.com.
Disclaimer:
The information on our products comes from our own experiences and from research, books, articles and information on the subjects/items.
While it is true that Crystals, Gemstones and Herbs have been used historically, to prevent or relieve symptoms - our products are NOT intended to diagnose, treat, cure or prevent any disease. Under NO circumstances does Sacred Crystals/EarthySoul Elements imply that any product(s) is/are intended to diagnose, treat, cure or prevent any specific medical condition or disease, nor are we making any medical claims whatsoever. Please consult a Health Care Professional regarding healthcare issues.
As a user of our products, you acknowledge that the information contained herein is not intended to be, nor is to be, treated as a substitute for professional medical advice relative to a specific medical condition, issue or question. Sacred Crystals/EarthySoul Elements assumes no responsibility for the use or misuse of any of our products.
We assist people in correcting energetic imbalances in their bio-field that assists the body to release its innate healing ability. When the energy of the body is balanced and moving correctly, the body's innate natural energy heals itself. All healing is self-healing. Our spiritual energy work is not a substitute for conventional medical diagnosis or treatment for any medical or psychological condition. Our work is spiritually based and we believe all healing is spiritual in nature. We do not make any promises, warranties or guarantees about results of the work or the energy sessions. The use of stones or crystals as a wellness therapy or energy work (in addition to your primary healthcare) is a personal choice.
Smudge responsibly or with adult supervision.